We can transcribe from a wide variety of audio formats for your research interviews. We will sign any confidentiality agreements as may be required and maintain H.I.P.A.A. compliance regarding confidentiality.
We provide secure storage of your transcripts. Our web-accessible client area is encrypted with 128bit SSL encryption and password protected. In addition, we can strip out any identifying materials from your transcripts to maintain subject anonymity.
If you are just starting a project, we can provide advice on recording equipment and project organization that will save you great amounts of time and money in both the short and long term.
We provide two types of verbatim transcripts for One-on-One Interviews.
- Clean Verbatim - the content of the interviewee's responses are verbatim, but we omit the non-verbal utterance such as 'uh..' and 'uhm..', 'double- doubled' words and 'st-st-stutters'. We transcribe transcripts this way by default. The interviewer's questions will be lightly paraphrased
- True Verbatim - the 'uhms and uhs', 'stu-stutters' and other non-verbal utterances of the interviewee are transcribed. We transcribe a representative number of such utterances. For instance if somebody says "I uh.. uh.. uh.. ate dinner" it would be transcribed as "I uh.. ate dinner." If you need True Verbatim, it must be requested on the order. To do so indicate you would like "True Verbatim" in the file notes during upload. The interviewer's questions will be lightly paraphrased. An additional fee per minute applies, see details below. True Verbatim is not available on any recordings with background noise or poor recording quality.
True Verbatim is not available on poorly recorded audio or audio with excessive background noise.
Note: We do not provide certified legal transcripts or court reporting services. For that type of service please use a court reporting firm.
If you're going to type notes on your laptop while conducting the interview we recommend a 'silent keyboard' like the GrandTec Flexible Keyboard or this Silent Bluetooth Keyboard. The sound of typing can adversely affect the quality of your transcription as the recorder will pick up that sound louder than you can imagine.